Returns

• You have 7 days from the date of delivery to request a return.

• To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

• Certain products, such as personal care items, intimate apparel, and perishable goods, cannot be returned for hygiene and safety reasons.

• Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

Refunds

• Once we receive your returned item, we will inspect it and notify you about the status of your refund.

• If approved, refunds will be processed to your original payment method within 7-14 business days.

• Shipping fees and handling charges are non-refundable.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, contact us at [retaillexofficial1@gmail.com] with proof of the issue.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

• We will arrange for a replacement or refund at no extra cost.

Cancellations

• Orders can be canceled within 24 hours of purchase for a full refund. After this period, the order may already be processed and shipped.

How to Initiate a Return

1. Contact our support team at [retaillexofficial1@gmail.com 

    with your order number and reason for return.

2. Wait for our approval and return instructions.

3. Ship the item to the provided return address.

4. Once received, we will process your refund or exchange.